Overview

IT Service & Operations Manager

  • Permanent position with our enterprise client based in South Dublin
  • Hybrid working (onsite for probation period)
  • Excellent salary, benefits and more.

 
 
Our enterprise client is looking for an IT Service & Operations Manager to take a lead role in the day-to-day coordination, oversight and improvement of IT services across their business in Ireland.
 
This is a key local role within a small and highly integrated Digital & IT team. You will help ensure reliable end-user support, strong local operational control, effective vendor engagement, and practical service improvement across a complex technology landscape spanning local systems, global teams and outsourced providers.
 
This role is primarily about operational ownership, coordination and service control rather than traditional line management of a large team.
 
Key responsibilities

  • Coordinate day-to-day IT service delivery, ensuring incidents, requests and service issues are progressed effectively.
  • Maintain a strong operational view across support demand, service risks, bottlenecks and open issues.
  • Oversee end-user support services, including ticket triage, prioritisation, escalation and follow-through.
  • Act as a key local escalation point for complex operational issues.
  • Coordinate with outsourced providers, global support teams and specialist vendors to drive service outcomes for the business.
  • Support operational security, access, control and compliance-related activity.
  • Help improve service processes, reporting, operational documentation and support standards.
  • Work with project and technical teams to ensure changes are introduced into live support in a controlled and sustainable way.

 
What we are looking for

  • Strong experience in IT service management, IT operations, service coordination or support operations in a live business environment.
  • Experience coordinating service delivery across internal teams, third-party providers and international support teams.
  • Good practical understanding of end-user computing, infrastructure, applications, networks, security controls and vendor-supported services.
  • Strong ownership, follow-through and judgement in a fast-moving operational environment.
  • A calm and structured approach to incidents, escalations and competing priorities.
  • Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Familiarity with ITSM tools and ITIL-based service practices.

 
Qualifications and experience

  • Third-level qualification in Information Technology, Computer Science or a related discipline, or equivalent relevant experience.
  • At least 5 years’ experience in IT service management, IT operations, service delivery, or a senior service/support operations role.
  • Experience in a regulated or operationally demanding environment would be an advantage.

 
A longer version of this Job Spec is available on successful application.
 
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(Please apply with your CV in Word (preferred) for PDF format. More details are available on successful application.)
 
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please apply or contact Chris(dot)Byrne(at)eirbusiness(dot)ie including your CV.
 
Ref: EBT8058
 
 
 
 
 

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.