Overview

eir business talent is currently seeking applicants for Product Analyst / Business Analyst – Dynamics 365 (D365) Sales & Marketing for our client based in Dublin
 
Product Analyst / Business Analyst – Dynamics 365 (D365) Sales & Marketing

Location: Dublin – Hybrid Working Model: 2 days in office
Duration:  6+ months contract – highly extendable
 
The Role
Skilled and detail-oriented Dynamics 365 (D365) Sales & Marketing Product Analyst to support and enhance CRM capabilities across Sales and Marketing functions. The role involves working closely with stakeholders to drive digital transformation, improve customer engagement, and optimize revenue-generating processes.
The ideal candidate will have strong expertise in D365 CRM modules along with data analysis capabilities and a deep understanding of customer lifecycle management.

Your responsibilities:

  • Collaborate with Sales, Marketing, and Customer Experience teams to gather and document business requirements.
  • Conduct stakeholder workshops, interviews, and process mapping to define current and future state processes.
  • Perform gap analysis and recommend improvements to systems and business processes.
  • Configure and maintain Microsoft Dynamics 365 Sales and Marketing modules to align with business needs.
  • Customize CRM components including entities, forms, dashboards, workflows, and business rules.
  • Analyze customer, sales, and marketing data to generate insights and support decision-making.
  • Develop dashboards and reports using Power BI, D365 reporting tools, and Excel to track key KPIs.
  • Manage marketing campaigns, customer journeys, and lead lifecycle including scoring and segmentation.
  • Support system integrations, testing (SIT/UAT), defect resolution, and ensure data quality and compliance.
  • Act as a liaison between business and technical teams while driving continuous improvement using Power Platform tools.

Your Profile
Essential skills/knowledge/experience:
Technical Skills

  • Strong hands-on experience with Microsoft Dynamics 365 Sales & Marketing (Customer Engagement)
  • Experience with Power Platform (Power BI, Power Apps, Power Automate)
  • Knowledge of CRM configuration, data models, and workflows
  • Familiarity with SQL, Excel, and reporting tools

Business Skills

  • Strong analytical and problem-solving skills
  • Understanding of sales funnel, marketing campaigns, and customer lifecycle
  • Experience translating business needs into technical solutions

Desirable skills/knowledge/experience:

  • Excellent communication and stakeholder management
  • Ability to work in Agile/Scrum delivery models
  • Strong documentation and presentation skills
  • 3–7+ years as a Business Analyst / Product Analyst / CRM Analyst
  • Proven experience in D365 Sales and/or Marketing implementations
  • Experience working with cross-functional business teams
  • Bachelor’s degree in Business, IT, Data Analytics, or related field
  • Microsoft certifications (MB-210, MB-220, PL-300) are highly desirable

 
Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Spousal, Stamp 4, Irish/British/EU passport. 
 
For more information please apply here or contact [email protected]  Contact: 0858564199  
 
Ref: EET8117
 

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.