Overview

eir Business Talent are currently inviting applications for a Service Delivery Director Role.This is a Permanent position. The role is based in Dublin and operates on a hybrid working model.

Role Overview
We are seeking an experienced Service Delivery Leader to oversee the end-to-end delivery and transition of enterprise technology services, ensuring excellence across multiple partners, platforms, and environments. This role will drive strategic direction, governance, performance optimization, and operational stability for software and ERP delivery — particularly within complex, multi-vendor ecosystems.
The successful candidate will lead service delivery strategy, establish frameworks and best practices, and ensure alignment with long-term business objectives while fostering collaboration across technology teams, business stakeholders, and external providers.
 
Key Responsibilities
Strategic Leadership

  • Develop and implement the strategic vision for the service delivery function.
  • Align delivery operations with long-term organizational goals.
  • Design and implement scalable service delivery frameworks, methodologies, and standards.

Delivery Governance & Execution

  • Oversee end-to-end software and ERP delivery across multiple partners.
  • Establish governance structures and quality gates.
  • Manage release schedules and deployment transparency.
  • Ensure compliance with Agile, DevOps, and ITIL best practices.

Project Transition & Handover

  • Lead structured handover from major programs (e.g., Project Dawn) into operational service.
  • Ensure seamless transition from project delivery to live service environments.

Stakeholder Engagement

  • Build strong relationships with business leaders, vendors, and technical teams.
  • Communicate performance, risks, and improvements clearly to stakeholders.

Performance & Improvement

  • Define KPIs and SLAs to measure service effectiveness.
  • Analyse metrics and implement improvements.
  • Drive innovation and adoption of new tools and methodologies.

Risk & Compliance

  • Identify service delivery risks and mitigation strategies.
  • Ensure adherence to regulatory and industry standards.

Operational Management

  • Oversee incident, problem, and change processes.
  • Manage dependencies across multi-tier environments.
  • Support automation initiatives and deployment optimization.

 Required Experience & Technical Expertise

  • 10+ years in Service Delivery Management within enterprise environments.
  • Proven experience supporting large-scale ERP implementations, particularly SAP environments.
  • Strong understanding of:
    • SAP transport management and landscape strategies
    • Release cycles and deployment governance
    • Quality gates and Path-to-Live processes
  • Experience with service management platforms such as ServiceNow
  • Familiarity with cloud platforms including Microsoft Azure
  • Knowledge of automation tools and CI/CD pipelines.
  • Ability to manage complex technical dependencies across environments.
  • Strong understanding of S4, SAP Rise, and enterprise architecture ecosystems.

 
For more information please apply here or contact Harleen Tora/ harleen(dot)tora(at)eirevo(dot)ie
 
Ref: EET7863
 

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.