Overview

eir business talent are currently recruiting for an Operations & Compliance Coordinator
(Long‑term Contract | Dublin | Hybrid)

This is a long term day rate contract initially.

DUTIES AND RESPONSIBILITIES:
Process maintenance and development: Oversee operational activities, develop and maintain relevant process-, information- and communication documents to support same.

  • Case management: draft responses, manage turnaround times, escalate as required
  • Risk management
  • Planning – operational projects,  change management
  • Reporting
    • Statistical analysis, on both a scheduled and ad-hoc basis to support decision-making

Business system maintenance and development related to area of expertise

    • Issue resolution – liaison with Helpdesk
    • Analysis and development of business requirements
    • User acceptance testing
    • Operational implementation of system change with 3rd parties

Contract management, e.g oversight of service delivery

  • Service provider oversight –KPIs, delivery, ongoing liaison
  • Issues and escalation
  • Quality of deliverables -process; quality checks, audits
  • Reporting and communication; 3rd party liaison

Licensing communications

  • Preparation of material
  • Prepare written responses to queries
  • Liaison with other departments to ensure responses are issued within given timelines

Each candidate must meet the following requirements:

  1. Hold a 3rd level degree
  2. Have a minimum of 4 years’ satisfactory experience in a relevant field
  3. 2 years’ experience managing people or projects, including experience in the following areas:
    • Analysing data and preparing reports
    • Operational management; including maintenance and development of process
    • Oversee service delivery e.g. daily, weekly, monthly communications and reporting across suppliers and review of associated budgets;
    • Complaint handling – preliminary review, collation of additional information, investigation and conclusion within prescribed timeframe;
  4. Have excellent written and verbal communication and interpersonal skills;
  5. Be able to work at a detailed level whilst being able to extract ideas for communication to senior management;
  6. Be skilled in the use of MS office applications – Excel, PowerPoint, Outlook, and Publisher

 

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.