Overview

eir business talent is seeking applications for a Helpdesk Engineer, this is a long-term day rate contract located in Wexford.
 
Requirements:

  • 3+ years End-user device support.
  • Microsoft 365 support.
  • Experience supporting identity and access management processes (Active Directory, Entra ID).
  • Identity and access management support.
  • Hardware deployment, replacement and lifecycle management.
  • Software installation, support and troubleshooting.
  • Remote support services.
  • Support for office-based, remote-working staff and remote vendors.
  • Support for network connectivity issues.
  • VPN and remote access support.
  • Support for business applications.
  • Support for internal and external websites.
  • Audio-visual and meeting room technology support.
  • Proactive monitoring, testing and maintenance of audio-visual, Teams Rooms and meeting room technology, including weekly health checks and coordination of repairs where required.
  • Asset management activities.
  • Participation in service improvement initiatives.
  • Documentation and knowledge management activities.
  • Escalation and coordination of incidents with third-party suppliers and internal ICT teams.
  • Support for joiner, mover and leaver processes.
  • Participation in cybersecurity awareness and compliance activities.
  • Support for office moves, relocations and ICT project activities.
  • Support for ICT service transitions, projects, system upgrades and technology rollouts.

 
  
Ref:EBT8314

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.