Overview

eir business talent is currently seeking applicants for Helpdesk Support Junior for our client based in Dublin   
 
Helpdesk Support Junior

Location: Dublin – 2 days onsite (hybrid)
Contract Type: 12-month with further extension

Key Deliverables apply to these roles:

  • Troubleshoot/diagnose customer technical issues and offering resolution.
  • Effectively support customers.
  • Update and Management of Service Desk management console.
  • Provide efficient and acceptable turnaround to customers Service Requests and Incidents Reports.
  • Support colleagues, and peers including Technical and Customer Services through documentation, coaching and knowledge sharing.
  • Excellent communication and interpersonal skills
  • To undertake ad hoc tasks from time to time as directed.

Key Experience :

  • Experience working in an ICT helpdesk support role
  • Excellent customer services skills
  • Experience of supporting Android (Mobile) OS devices and users
  • Certification/Experience of Omnissa Workspace One UEM
  • Certification/Experience of Samsung Knox

 
Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Dependant, Stamp 4, Irish/British/EU passport. 
 
For more information please apply here or contact [email protected]    Contact: 0858564199  
 
Ref: EET8209

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.