Overview

Onsite L2 IT Support Engineer

  • Long term contract with our client in Cork

 
Key Responsibilities:

  • Provide technical support for the ICT infrastructure environment including networks, servers, desktop/laptop and mobile systems.
  • Systematically interpret user problems and identify solutions.
  • Escalate complex or unresolved incidents within the team or to external suppliers. 
  • Manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process.
  • Engage with business users to understand issues and requirements and provide advice and solutions regarding installed applications and technology.
  • Install, configure, test, and document hardware, software and network components and solutions, avoiding service disruptions and ensuring coherence to security requirements and licence compliance.
  • Contribute to the continuous improvement of the team with regular updates to the knowledge base.
  • Provision of technical support and training to internal and external users.
  • Project management of systems implementation; participation in ongoing projects.
  • Participation in the digital transformation and change management programmes currently underway.
  • Participation in personal and professional development through formal and informal training.
  • Attendance at and participation in meetings as required
  • Performance of other duties that may from time to time be assigned to them

 
 
 Experience, Competencies & Skillsets

  • Capacity to support end user environments including Desktops / Laptops / tablets / Mobile Devices / Chromebooks / Printers including Microsoft Windows Operating Systems, Mac’s, IOS and Android.  
  • Capacity to manage identity access including account setup and management in Active Directory and Azure AD/Google Apps  
  • Application support experience across knowledge worker applications including with Microsoft Office, Adobe, Anti-Virus, Java, encryption, 3rd party systems  
  • Experience and capacity using Active Directory (account management, OU’s, attributes) and PowerShell to bulk update user accounts
  • Ability to learn quickly and perform in a fast-paced environment. 
  • Microsoft Server and Desktop Operating Systems (Microsoft Server 2016 and later, Microsoft Windows 10,11, Hyper V),
  • Capacity to manage networking at a basic level including patching, assigning devices to correct VLANs, DHCP Scope management) 
  • Some Mac OS experience and capacity
  • Microsoft Office Suite including Office 365
  • Microsoft Azure Active Directory 
  • Backup and recovery tools including Veeam 
  • IP Phone System support (Avaya) 
  • End Point Security (Microsoft Defender, Sophos)
  • End Point Management including Intune, imaging and app deployment

 
(Please apply with your CV in Word (preferred) for PDF format. More details are available on successful application.)

If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please apply or contact Chris(dot)Byrne(at)eirbusiness(dot)ie including your CV.

Ref: EBT8182
 
 
 
 

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir business talent, eir business and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir business talent and eir business.